How to deal with criticism 

To deal with those conflicting views, Bezos said it’s important to develop a framework.

For him, that means listening to criticism, asking if it’s right — or at least partially right — and then changing as needed.

“You listen, you ask are they right, or even if they’re not completely right is there some piece of it that’s right that you can be inspired by,” Bezos said at the event in Washington D.C.

“If you decide that your critics, that there is something, then you should change,” he continued. “If you decide, by the way, that the answer is no … then no force in the world should be able to move you.”